Privacy Policy

Last Updated: [6-11-2026]

At Max Products LLC ("Company," "we," "us," or "our"), protecting your privacy is important to us. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our products, communicate with us, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect information directly from you, automatically through your use of our website, and from certain third-party service providers.

Information You Provide to Us

When you place an order, create an account, subscribe to marketing communications, contact customer support, participate in promotions, or otherwise interact with our website, we may collect:

Full name
Email address
Phone number
Billing address
Shipping address
Payment information
Account login credentials
Customer service communications
Product reviews and feedback
Information submitted through forms or surveys

Providing certain information may be necessary for us to process transactions and provide services.

Payment Information

All payments are securely processed through Shopify and authorized payment processors. We do not directly store complete credit card or debit card information on our servers.

Payment providers may independently collect and process payment information according to their own privacy policies and security standards.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device information
Operating system
Internet service provider
Geographic location based on IP address
Referral source
Pages visited
Time spent on pages
Clickstream data
Website interactions and browsing behavior

This information helps us improve website performance, understand customer preferences, and enhance the shopping experience.

Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar tracking technologies to provide and improve our services.

Cookies may be used to:

Remember items in your shopping cart
Maintain login sessions
Save customer preferences
Analyze website performance
Measure advertising effectiveness
Personalize content and product recommendations
Prevent fraud and improve security

Third-party providers, including advertising and analytics partners, may also use cookies and tracking technologies on our website.

Most web browsers allow you to manage or disable cookies through browser settings. Disabling cookies may affect certain website functionality.

How We Use Your Information

We may use personal information for the following purposes:

Order Processing and Fulfillment

Process transactions
Verify payment information
Fulfill orders
Coordinate shipping and delivery
Send order confirmations and updates
Manage returns, exchanges, and refunds

Customer Service

Respond to inquiries
Provide support
Resolve disputes
Address technical issues
Improve customer satisfaction

Website Improvement

Analyze customer behavior
Monitor website performance
Improve functionality
Develop new products and services
Enhance user experience

Marketing and Advertising

Where permitted by applicable law, we may use your information to:

Send promotional emails
Notify you of new products
Share special offers and discounts
Conduct marketing campaigns
Deliver personalized advertising

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails.

Fraud Prevention and Security

We use information to:

Detect fraudulent transactions
Verify customer identity
Protect against unauthorized activity
Maintain website security
Enforce our policies and terms

Legal Compliance

We may use information as necessary to:

Comply with applicable laws
Respond to legal requests
Enforce contracts and agreements
Protect our rights and interests

Shopify and Third-Party Service Providers

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to sell products and services to customers.

Shopify may collect, process, and store information on our behalf in accordance with its own privacy practices and security standards.

In addition to Shopify, we may use trusted third-party service providers to help operate our business, including:

Payment processors
Shipping carriers
Order fulfillment providers
Email marketing services
Customer support platforms
Analytics providers
Fraud prevention services
Advertising partners

These providers are authorized to access personal information only as necessary to perform services on our behalf.

Sharing of Personal Information

We do not sell your personal information.

We may share personal information under the following circumstances:

Service Providers

With vendors and contractors who assist in operating our business.

Business Transfers

If our company is involved in a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy proceeding, customer information may be transferred as part of that transaction.

Legal Requirements

We may disclose information if required by law or if we reasonably believe disclosure is necessary to:

Comply with legal obligations
Protect our rights
Investigate fraud
Respond to government requests
Protect the safety of customers or others

Data Retention

We retain personal information only as long as necessary for:

Fulfilling orders
Providing customer support
Maintaining business records
Complying with legal obligations
Resolving disputes
Enforcing agreements

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

Data Security

We implement commercially reasonable safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

These measures may include:

SSL encryption
Secure payment processing
Access controls
Security monitoring
Internal data protection procedures

Despite our efforts, no online transmission or storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

Access to information we hold about you
Correction of inaccurate information
Deletion of personal information
Restriction of processing
Data portability
Objection to certain uses of personal information
Withdrawal of consent for marketing communications

To exercise any applicable rights, please contact us using the information provided below.

California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws regarding access to, deletion of, and information about the collection and use of personal information.

California residents may submit requests regarding their personal information by contacting us directly.

Children's Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

If we learn that personal information from a child under 13 has been collected, we will take reasonable steps to delete that information.

Third-Party Websites

Our website may contain links to third-party websites, services, or social media platforms.

We are not responsible for the privacy practices, policies, or content of third-party websites. We encourage users to review the privacy policies of any external websites they visit.

International Visitors

If you access our website from outside the United States, your information may be transferred to, stored, and processed in the United States or other jurisdictions where our service providers operate.

By using our website, you consent to such transfers.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will become effective when posted on this page.

We encourage customers to review this Privacy Policy periodically to stay informed about how we protect their information.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Max Products LLC
Email: support@thelumalight.com

We will make reasonable efforts to respond to inquiries in a timely manner.